Artsy’s Platform engineering team is responsible for much of our shared infrastructure and services. Some of that responsibility is naturally focused on the very near term, such as diagnosing service interruptions and fixing bugs. However, we must regularly balance that with more long-term-focused work such as evaluating new technologies, paying off technical debt, and devising foundational improvements to our platform.
This is a tricky balance! Near-term work is appealing. It’s well-understood, more easily scoped, and often promises a satisfying “quick fix.” Sometimes, there’s even a customer (internal or external) eagerly awaiting the result. We recently introduced “Future Fridays” to help dedicate time to longer-term, open-ended work despite these urgent temptations.